Refund and Returns Policy

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept return requests for refunds  on returnable items which submitted 10 calendar days from the delivery date.

TO  BEGIN THE RETURN OR EXCHANGE PROCESS, YOU MUST EMAIL OUR RETURNS CENTER AT RETURNS@BLOOZBOUTIQUE.COM TO RECEIVE A RETURN APPROVAL (RMA).

Your return approval (RMA) will be sent to the email address on your order, without exception.

PLEASE NOTE THE FOLLOWING:

  • We accept return and exchange requests of unworn/unwashed items, with original packaging and tags up to 10 days after delivery
  • Sale/Clearance Items may only be returned for an exchange or store credit. A refund is not permitted. 
  • We do not refund shipping costs from the original purchase.
  • Qualified returns sent to our address without authorization will automatically be issued store credit.
  • All items must be UNWORN and UNWASHED in original condition with the tag still attached. 
  • The customer is responsible for the shipping cost for returns.

Please note that the following cannot be returned or exchanged:

  • Worn items
  • Masks / Filters
  • Swimwear / Intimates
  • Altered Items
  • Earrings

REFUND PROCESS:

  1. Send an email requesting to return the item(s), including your order number, to returns@bloozboutiquecom.
  2. You will get an email confirming receipt of your request, sent to the email address on your order. In that email, we will confirm (or deny) the return request, via email.
  3. After we email you the RMA approval (and the items approved for return), you must send the package back to us, within 10 days from the date of the return approval (RMA).
  4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified.
  5. Return will be processed to the payment method used for the original order. Please allow 5-7 business days for payment to the original method of payment to be reflected in your account.

EXCHANGE PROCESS:

  1. Send an email requesting to exchange the item(s), including your order number, to returns@bloozboutiquecom.
  2. You will get an email confirming receipt of your request, sent to the email address on your order. In that email, we will confirm (or deny) the exchange request, via email.
  3. After we email you the exchange approval (and the items approved for exchange), you must send the package back to us, within 10 days from the date of the exchange approval.
  4. Once your exchange item is received and inspected, we will send you an email to notify you that we have received your the item(s). If there are issues with the condition of the item, we will notify you. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your exchange package so that proof of delivery can be verified.
  5. If the item is in new, unworn, unstained condition with all tags attached, your replacement item will be shipped.

Please note: We accept exchanges within 10 days after your order was delivered to you. All items on your original order can be exchanged once. If you wish to return an item that was already exchanged, you will receive store credit (net of discounts, if applicable).

UNDELIVERED SHIPMENTS: 

In the instance that the carrier tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the carrier, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the carrier. We do not guarantee receipt of your shipment or returns/exchanges once it has been conveyed to the carrier. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we’ll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.

If you have questions, please email us at: returns@bloozboutique.com

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@bloozboutique.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received in unworn, new condition with the tags attached, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver according to our policies.

Need help?

Contact us at returns@bloozboutique.com for questions related to refunds and returns.